Job Description
Join our dynamic team at Capital Connect Solutions, where we're revolutionizing client experiences in the heart of Washington DC. We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support during our peak hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in a collaborative environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to become part of our mission to exceed client expectations.
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat during evening hours (4 PM - 11 PM)
- Resolve client inquiries efficiently with empathy and professionalism
- Maintain detailed records of interactions in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Available for flexible evening shifts including weekends
- Positive attitude with strong problem-solving abilities