Job Description
Join our dynamic team at Fresno Community Connect as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling while making a tangible impact in our community through direct customer engagement and problem-solving. Enjoy a supportive environment with growth opportunities and competitive compensation.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person channels during evening hours
- Resolve inquiries, troubleshoot issues, and process transactions with accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to process improvements for evening operations
- Support community outreach initiatives during evening events
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or retail experience
- Strong verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and in team settings
- Flexible availability evenings and weekends (required)
- Valid California driver's license (for occasional off-site duties)