Job Description
Join our dynamic team as an Evening Customer Service Specialist at Sacramento Community Services! We're seeking energetic individuals to deliver exceptional support during our peak evening hours (5 PM - 10 PM). This role offers flexible scheduling, competitive pay, and the opportunity to make a meaningful impact in our community. Enjoy a welcoming work environment with comprehensive training and growth opportunities. Perfect for students, parents, or anyone seeking a rewarding evening commitment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer records accurately in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service or related experience
- Exceptional verbal communication and active listening skills
- Ability to thrive in fast-paced, high-volume evening environments
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable transportation and consistent evening availability