Job Description
Join Omaha Community Services as an Evening Customer Service Specialist and make a meaningful impact in our community! We're seeking passionate individuals to support our clients during flexible evening hours (4 PM - 9 PM). This role offers competitive pay, a supportive team environment, and the opportunity to develop valuable communication skills while serving diverse populations. Perfect for students, parents, or anyone seeking a rewarding part-time schedule with no weekend requirements.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person during evening hours
- Assist clients with program enrollment, resource navigation, and information requests
- Maintain accurate client records and documentation in our CRM system
- Collaborate with day-shift staff to ensure seamless service continuity
- Participate in evening community outreach initiatives as scheduled
- Contribute to a positive, inclusive team culture
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or related experience preferred
- Strong verbal and written communication skills
- Reliable transportation and punctual attendance
- Ability to work independently with minimal supervision
- Empathy and patience when serving diverse community members
- Basic proficiency with Microsoft Office and CRM software