Job Description
Join our dynamic team at Innovate Solutions Inc. as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your growth is prioritized. Perfect for students, parents, or anyone seeking work-life balance in San Jose's thriving tech hub.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams to ensure seamless customer experiences
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to multitask in a fast-paced environment
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Available for evening shifts (minimum 20 hours/week)
- Basic knowledge of tech products preferred