Job Description
Join Pacific Coast Solutions as an Evening Customer Service Specialist and become the heart of our client experience! We're seeking dynamic individuals to support our growing team during evening hours with flexible scheduling options that can evolve into full-time roles. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture in beautiful San Diego. This position offers immediate growth potential for those ready to excel in a fast-paced environment.
What We Offer:
- Competitive hourly wages with performance-based incentives
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Pathway to full-time advancement after 90 days
- Comprehensive benefits package for full-time roles
- Modern downtown San Diego workspace with stunning bay views
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening hours
- Resolve complex inquiries and technical issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Identify opportunities for process improvements and client satisfaction
- Participate in ongoing training to enhance product knowledge
- Support weekend rotation as part of the service team
Qualifications
- Minimum 1 year customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; bachelor's preferred
- Spanish bilingual skills highly valued