Job Description
Join CityScape Solutions as an Evening Customer Service Specialist and become the voice of our growing brand! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours while building flexible career paths. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive pay and growth opportunities into full-time positions. Our vibrant Philadelphia office provides a supportive environment where your communication skills shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality and productivity metrics during evening shifts
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Availability for evening shifts (3 PM - 11 PM, flexible)
- Strong problem-solving abilities and patience
- Basic knowledge of retail/service industries