Job Description
Join our dynamic team at Omaha Solutions Group as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This flexible role offers a perfect work-life balance while allowing you to develop valuable skills in communication and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive work environment in Omaha's thriving business district. Whether you're a student, parent, or career changer, this position provides stability and growth opportunities within a forward-thinking company.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening shifts
- Resolve client inquiries efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with day-team specialists for seamless service continuity
- Identify opportunities to improve customer experience workflows
- Adhere to company protocols and data security standards
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Strong communication and active listening skills
- Ability to work independently and manage time effectively
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work evenings (3 PM - 11 PM) and weekends
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Omaha location