Job Description
Join Houston Connect Solutions as an Evening Customer Service Specialist and become the voice of excellence for our growing client base! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay, comprehensive training, and opportunities for career advancement while maintaining work-life balance.
As a vital member of our dynamic team, you'll resolve inquiries, build client relationships, and contribute to our reputation for outstanding service. Perfect for students, parents, or professionals seeking supplemental income, this position combines meaningful work with schedule flexibility.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities and cross-reference client needs
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environment
- Strong typing skills (45+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to multitask in fast-paced evening operations
- Problem-solving mindset with conflict resolution experience
- Flexible schedule availability including weekends
- Spanish fluency a significant plus