Job Description
Join MetroConnect Solutions as an Evening Customer Service Specialist and become the voice of our growing tech brand! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (4 PM - 11 PM). Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for advancement. Perfect for students, night owls, and those seeking supplemental income in the Dallas metro area.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve technical inquiries, billing questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- Ability to multitask in fast-paced environments
- Reliable transportation for late evening shifts
- Must pass background check and drug screening