Job Description
Join Cleveland Solutions Group as an Evening Customer Service Specialist and become the heart of our client experience! We're seeking dynamic professionals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our rapidly expanding organization.
As a key member of our client success team, you'll handle inbound inquiries, resolve complex issues, and build lasting relationships with our diverse clientele. Our evening shifts (3 PM - 11 PM) provide perfect work-life balance for students, parents, and career-changers alike.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product questions using internal knowledge base
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Excellent written and verbal communication abilities
- Ability to multitask in fast-paced environment
- Availability to work flexible evening shifts (3 PM - 11 PM)
- Positive attitude and commitment to customer excellence