Job Description
Join our dynamic team as an Evening Customer Service Specialist at Nexus Solutions Group! We're seeking friendly, reliable individuals to deliver exceptional client experiences during our evening hours. This part-time role offers flexible scheduling with weekly pay, making it ideal for students, parents, or anyone seeking supplemental income. Enjoy a supportive work environment with opportunities for growth and performance-based bonuses.
Our Louisville-based company values work-life balance and recognizes your dedication with competitive compensation and a positive workplace culture. If you're passionate about helping others and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product/service issues with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with day team to ensure seamless customer experience continuity
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced digital environment
- Reliable transportation and consistent evening availability
- Positive attitude with commitment to teamwork excellence