Job Description
Join our dynamic team as an Evening Customer Service Specialist at Capital Connect Solutions! We're urgently seeking friendly, reliable professionals to deliver exceptional client experiences during our peak evening hours. This is a fantastic opportunity for students, career-changers, or anyone seeking flexible evening hours in the heart of Washington DC. Enjoy competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries from 5 PM - 11 PM
- Resolve client issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless service continuity
- Adhere to strict data security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Excellent verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends)
- Positive attitude with problem-solving mindset