Job Description
Join our dynamic team at KC Connect Solutions as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to provide exceptional support during our peak evening hours (4 PM - 10 PM). This is a fantastic opportunity for students, parents, or anyone seeking flexible evening work in Kansas City. Enjoy competitive pay, immediate start dates, and a supportive work environment.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Reliable transportation for evening shifts
- Must pass background check