Job Description
Are you seeking evening part time jobs in New York that provide financial stability and flexibility? Horizon Support Services is currently hiring dedicated Evening Customer Service Representatives. We offer a competitive compensation package with weekly pay and a modern, supportive work environment perfect for work-life balance.
Why Join Us?
• Weekly Payroll: Get paid on time every week.
• Flexible Hours: Perfect for students or those with other daytime commitments.
• Professional Growth: Opportunities for advancement within the company.
We are looking for friendly and resilient individuals who can handle customer inquiries with a premium standard of service.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate information regarding products, services, and account status to ensure high customer satisfaction.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads to identify recurring issues and suggest process improvements.
- Maintain a professional and positive demeanor while adhering to company policies and brand guidelines.
- Assist in training new hires to ensure consistent service standards across the department.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience in a fast-paced environment.
- Strong verbal communication skills with the ability to convey complex information simply.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and basic computer navigation.
- Ability to work independently and manage time effectively during evening shifts.
- Must be authorized to work in the United States.