Job Description
Join our dynamic team at Fresno Community Services and become an essential part of our evening operations! We're seeking enthusiastic individuals for both part-time and full-time evening shifts to provide exceptional customer support and ensure smooth service delivery. Enjoy competitive pay, flexible scheduling, and a supportive work environment while making a meaningful impact in our community. Perfect for students, career changers, or anyone seeking rewarding evening work in Fresno.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions during evening hours
- Handle inquiries, resolve complaints, and process transactions efficiently
- Collaborate with team members to maintain seamless service operations
- Update and maintain accurate customer records in our CRM system
- Assist with evening facility operations and basic administrative tasks
- Participate in ongoing training to enhance service skills
- Uphold company standards for safety and professionalism
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or hospitality experience
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office Suite and CRM platforms
- Availability for evening shifts (4 PM - 12 PM) including weekends
- Ability to work independently and in team settings
- Basic math skills and attention to detail
- Positive attitude with customer-first mindset