Job Description
Are you a dedicated professional seeking a part-time role that offers evening flexibility and immediate employment? Apex Support Services is currently looking for a reliable Customer Service Representative to join our team in Albuquerque, NM.
We pride ourselves on delivering top-tier support to our clients. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and empathy. This is an immediate hire position designed for those who thrive in a fast-paced environment.
Why Join Us?
- Immediate Start: Onboard and begin working within days, not weeks.
- Evening Shifts: Structured hours (4:00 PM - 12:00 AM) allowing for a great work-life balance.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward office in Albuquerque.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex issues and complaints efficiently while maintaining a positive customer experience.
- Update customer records accurately and in a timely manner using our CRM software.
- Collaborate with the support team to develop and improve service protocols.
- Process transactions and manage account information with strict attention to detail.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service or call centers is a plus.
- Must be available to work evening shifts, including weekends.
- Strong verbal communication skills with a clear and professional tone.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and remain calm under pressure.