Job Description
We are seeking dedicated and enthusiastic individuals to join our dynamic team as an Evening Customer Service Representative in Louisville, KY. If you are looking for a part-time opportunity with flexible evening shifts and a supportive work environment, this is the perfect role for you.
As an entry-level position, we provide comprehensive paid training to ensure your success. You will be the first point of contact for our valued customers, helping to resolve inquiries and ensuring a positive experience. This role is ideal for students or anyone seeking a balanced work-life schedule.
Why Join Our Team?
- Flexible Hours: Evening shifts (e.g., 4:00 PM - 9:00 PM) to fit your lifestyle.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn $15.00 - $18.00 per hour with performance bonuses.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage incoming customer calls, emails, and live chat inquiries with professionalism and empathy during evening hours.
- Answer product and service questions, identifying the customer's needs and providing accurate, helpful information.
- Resolve customer complaints and issues efficiently, escalating complex matters to the supervisor when necessary.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the support team to improve service quality and resolve recurring issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Must be available to work evening shifts (typically 4:00 PM - 9:00 PM).
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work independently and handle a moderate volume of customer interactions.
- Reliable transportation is preferred.