Job Description
Join our dynamic team at Sunshine Solutions LLC as an Evening Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support to our valued clients during evening hours. This flexible part-time role offers an ideal entry point into the thriving customer service industry while accommodating your daytime commitments. Enjoy a supportive environment with comprehensive training and opportunities for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Process orders, returns, and account updates with precision
- Document interactions accurately in CRM systems
- Collaborate with daytime team members for seamless handovers
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products and services
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Excellent verbal and written communication abilities
- Strong problem-solving and active listening skills
- Ability to work independently with minimal supervision
- Previous customer service experience preferred but not required
- Availability for 3-5 evening shifts per week (20-25 hours total)