Job Description
Join our award-winning customer experience team as an Evening Customer Service Representative. This entry-level role is perfect for students, career-changers, or anyone seeking flexible evening hours. We provide comprehensive training and a supportive environment where you'll develop valuable communication and problem-solving skills. Enjoy competitive pay, free parking, and a vibrant downtown Seattle workplace culture. No prior experience required – we're looking for friendly, reliable individuals ready to make a difference.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM system while maintaining data confidentiality
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed quality and productivity metrics under light supervision
- Participate in ongoing product and service training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication skills in English
- Reliable transportation to Pioneer Square location
- Ability to multitask in fast-paced environment
- Positive attitude and patience when handling difficult situations
- Flexible availability to cover 2-3 evening shifts weekly