Job Description
Join our dynamic team as an Evening Customer Service Representative and launch your career in a supportive environment! Coastal Solutions Group is seeking motivated individuals to deliver exceptional customer experiences during our evening hours. This flexible part-time role offers perfect work-life balance while building valuable communication and problem-solving skills. Enjoy a modern workplace with competitive pay and opportunities for growth within our Virginia Beach headquarters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns with empathy and solution-oriented mindset
- Document all interactions in customer service database
- Collaborate with day team to ensure seamless service continuity
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency and typing skills
- Strong verbal communication abilities
- Ability to work evenings (3:00 PM - 11:00 PM)
- Customer service mindset with patience and adaptability
- Reliable transportation to our Atlantic Avenue location
- No prior experience required – full training provided