Job Description
Welcome to Apex Support Solutions, where we prioritize employee well-being and professional growth. We are currently hiring for our Evening Operations team to provide top-tier support to our clients in the Ohio region. If you are looking for a flexible schedule that allows you to enjoy your days while earning a competitive wage, this is the perfect opportunity for you.
Our evening team plays a critical role in maintaining our high standards of customer satisfaction. You will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. Join a diverse, modern team that values your contribution and offers a clear path for advancement.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone, email, and live chat.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and escalate complex issues to senior management or technical teams.
- Assist clients with account inquiries, billing questions, and service troubleshooting.
- Collaborate with cross-functional teams to improve service protocols and customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evening shifts (4:00 PM – 12:00 AM).
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently while maintaining a high level of professionalism.