Job Description
Join our dynamic team at NexGen Solutions as an Evening Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling, competitive compensation, and opportunities for growth in a fast-paced tech environment. Perfect for students, professionals, or anyone seeking supplemental income with a reputable company.
Why Work With Us?
- Comprehensive training program
- Modern downtown Dallas location
- Employee discounts on tech products
- Positive team culture with regular social events
- Clear advancement pathways to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and process orders efficiently
- Document interactions using Salesforce CRM system
- Collaborate with day-team for seamless service continuity
- Meet key performance metrics (response time, resolution rate)
- Identify opportunities to improve customer experience
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office suite
- Strong typing skills (40+ WPM)
- Exceptional problem-solving abilities
- Available to work 3-5 evening shifts weekly
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure