Job Description
We are seeking a dedicated Evening Customer Service Representative to join our dynamic team in Fort Worth, TX. If you are looking for a part-time role with flexible hours and immediate start opportunities, this is the perfect position for you.
As an industry leader, we value reliability and communication. You will be the voice of our brand, ensuring our clients receive top-tier support during our peak evening hours.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the morning shift team to ensure seamless operations.
- Adhere to all company policies, procedures, and safety standards.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High School Diploma or GED equivalent.
- Previous experience in customer service or retail is preferred but not required.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable transportation and availability for evening shifts (4:00 PM - 12:00 AM).
- Basic computer proficiency and typing speed of 35 WPM.