Job Description
Are you seeking a flexible, high-paying evening part-time job in Fort Worth? Join our elite team at FortWorth Solutions Inc., where we prioritize employee well-being and professional growth. We are currently looking for a dedicated Evening Customer Service Representative to join our support team.
As a key member of our night shift operations, you will be the voice of our brand, helping clients navigate their needs with ease and expertise. This role is perfect for individuals looking for a stable part-time income without sacrificing their daytime commitments. If you excel under pressure and love solving problems, we want to hear from you.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Provide exceptional technical and product support to ensure client satisfaction and retention.
- Document all customer interactions accurately in our CRM system and escalate complex issues to senior management.
- Collaborate with the day shift team to ensure seamless continuity of service and knowledge sharing.
- Maintain a deep understanding of our product offerings to provide accurate information.
- Assist in training new evening staff members and contribute to team meeting discussions.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must have reliable internet and a quiet workspace for remote evening shifts.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to work independently and multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).