Job Description
Join our dynamic team as an Evening Customer Service Representative and become the voice of Sunshine Solutions LLC! This flexible part-time role is perfect for students, night owls, and career-changers seeking evening hours in the heart of Orlando. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing and account issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system following company protocols
- Collaborate with day-team colleagues to ensure seamless service continuity
- Meet key performance metrics including call quality and resolution times
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills with clear, articulate speech
- Basic computer proficiency and ability to navigate multiple systems
- Exceptional problem-solving abilities and patience
- Reliable transportation for evening shifts (4 PM - 10 PM)
- Positive attitude and commitment to exceptional service
- Ability to work independently while being a team player
- Previous customer service experience is a plus but not required