Job Description
Join our dynamic team as an Evening Customer Service Representative and kickstart your career in Philadelphia's thriving service industry! We're seeking enthusiastic individuals to provide exceptional support during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a welcoming team environment. Perfect for students, career changers, or anyone seeking a rewarding evening schedule. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company protocols while maintaining a positive customer experience
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Comfortable using basic computer applications
- Reliable evening availability (3:00 PM - 11:00 PM)
- Positive attitude and customer-focused mindset
- No experience necessary – training provided