Job Description
Join our dynamic team at Wichita Connect Solutions as an Evening Customer Service Representative! We're urgently seeking energetic individuals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive environment while making a real impact on our clients' experiences. Perfect for students or professionals seeking supplemental income with minimal commute.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and service-related issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless customer handoffs
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Microsoft Office
- Reliable transportation to downtown Wichita location
- Flexible availability for 20-25 hours weekly