Job Description
We are looking for a dedicated and enthusiastic Customer Service Associate to join our team in Charlotte, NC. If you are seeking a part-time evening job that offers flexibility and professional growth, we want to hear from you. In this role, you will provide essential support to our clients during our peak evening hours, ensuring a seamless customer experience.
This is an excellent opportunity for entry-level candidates to start a career in the service industry. You will work in a dynamic environment that values communication, problem-solving, and teamwork. Join us in making a difference in the lives of our customers every night.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on the evening shift schedule.
- Resolve customer issues and complaints professionally and efficiently.
- Document all customer interactions and account information accurately in our CRM system.
- Maintain a positive and empathetic attitude, even during high-volume periods.
- Collaborate with the morning shift team to ensure seamless continuity of operations.
- Identify opportunities to promote our products and services to new and existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work independently in a remote or hybrid setting with a quiet workspace.
- Reliable internet connection and availability for evening shifts (e.g., 4:00 PM - 12:00 AM).
- Previous customer service experience is a plus, but not required for entry-level applicants.