Job Description
Join Atlanta Connect Solutions as an Evening Customer Service Associate and become the voice of innovation in Georgia's thriving business landscape. We're seeking passionate individuals to deliver exceptional service during our peak evening hours (4 PM - 10 PM). This entry-level role offers flexible scheduling, comprehensive training, and opportunities for advancement in a supportive team environment. Perfect for students, career-changers, or anyone seeking evening work-life balance. Our modern downtown Atlanta office is easily accessible by MARTA and offers complimentary parking.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Process transactions and update customer databases with accurate information
- Collaborate with day-team colleagues to ensure seamless service continuity
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Document interactions and identify trends for service improvement
Qualifications
- High school diploma or equivalent (current students welcome)
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication skills with clear articulation
- Basic computer proficiency including MS Office and CRM platforms
- Ability to multitask in a fast-paced evening environment
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude with problem-solving aptitude