Job Description
Join our dynamic team as an Evening Customer Service Associate at Urban Hospitality Group! We're seeking energetic individuals to deliver exceptional guest experiences during our evening operations. This role offers flexible scheduling, competitive pay, and opportunities for advancement in the hospitality industry. Perfect for students, parents, or professionals seeking supplemental income with a supportive team environment.
Responsibilities
- Provide outstanding customer service via phone, email, and in-person interactions
- Manage reservation systems and handle guest inquiries efficiently
- Process transactions using POS systems with attention to detail
- Coordinate with dining and event teams to ensure seamless service
- Maintain a clean, organized, and welcoming guest area
- Assist with inventory management and basic operational tasks
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with POS systems and Microsoft Office
- Flexibility to work evenings (4 PM - 11 PM) weekends
- Positive attitude and commitment to teamwork
- Reliable transportation to downtown Charlotte location