Job Description
Join Capital City Solutions and launch your career in Washington DC's thriving service industry! We're seeking enthusiastic Evening Customer Service Associates to deliver exceptional experiences during our peak evening hours. This flexible part-time role is perfect for students, career-changers, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a dynamic team environment while building valuable transferable skills.
Our evening team operates from 4 PM to 10 PM Monday-Friday, offering ideal scheduling for those needing daytime availability. Discover why we're consistently rated as DC's top employer for work-life balance and career development opportunities.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions during evening hours
- Process transactions accurately using our POS system while maintaining security protocols
- Resolve customer inquiries and concerns with empathy and efficiency
- Assist with inventory management and store presentation standards
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to all company policies and safety regulations
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible availability including evenings (4 PM - 10 PM) and weekends
- Basic computer literacy and comfort with digital tools
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown DC location