Job Description
Join our award-winning team at Urban Solutions Inc. as an Evening Customer Service Specialist! We're seeking dynamic professionals to deliver exceptional client experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and growth opportunities within a supportive environment. Perfect for students, parents, or career-changers seeking evening flexibility without sacrificing professional development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex customer issues and complaints using empathetic communication
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environment
- Reliable transportation for occasional in-person training sessions