Job Description
Are you seeking a rewarding career in Kansas City, MO with a schedule that fits your lifestyle? Join our dynamic team as an Evening Customer Service Representative. We are currently hiring dedicated professionals who excel in problem-solving and enjoy providing exceptional support to our clients during the evening hours.
This role is an excellent opportunity for those looking for evening part-time flexibility or a committed full-time career path. You will enjoy competitive pay, comprehensive health benefits, and a supportive work environment that values your contributions.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve complex issues and provide accurate solutions to ensure high customer satisfaction scores.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date records of all interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Must be available to work evening shifts (Shift times: 4:00 PM - 12:00 AM).
- Ability to work independently and maintain a positive attitude during peak hours.