Job Description
Are you seeking a dynamic opportunity that perfectly fits your evening schedule? We are looking for a dedicated Evening Customer Experience Specialist to join our growing team in Miami, Florida.
At Apex Solutions Group, we value reliability, professionalism, and a customer-first mindset. Whether you are looking for a steady part-time role or a stepping stone to full-time management, this position offers a unique blend of work-life balance and significant career advancement opportunities.
Why Join Us?
- Flexible Scheduling: Focus on your evening availability while building a career.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear pathways to leadership roles within the organization.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Ensure accurate data entry and maintenance of customer records in our CRM system.
- Collaborate with day-shift supervisors and team members to ensure seamless service transitions.
- Maintain a clean, organized, and professional workspace at all times.
- Adhere strictly to company policies, safety protocols, and operational procedures.
- Identify opportunities to upsell products or services to enhance the customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments preferred.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced team setting.
- Reliable transportation required for commuting to the Miami location.
- Flexibility to work evenings, weekends, and holidays as required by business needs.
- Proficiency with basic computer applications and MS Office Suite.