Job Description
Join our dynamic team at Apex Solutions Inc. as an Evening Customer Service Associate! Perfect for students and career starters, this flexible evening role offers competitive pay and growth opportunities. You'll be the first point of contact for our valued clients, delivering exceptional service while building foundational business skills. Our supportive environment encourages learning and professional development, making this ideal for those seeking work-life balance without sacrificing career advancement.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Process orders and resolve billing discrepancies efficiently
- Update customer records in CRM systems with precision
- Collaborate with cross-departmental teams to resolve complex issues
- Maintain detailed documentation of all interactions
- Contribute to process improvement initiatives
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to work independently and manage time effectively
- Flexible availability Monday-Saturday, 5:00 PM - 10:00 PM
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Raleigh location