Job Description
Join our dynamic team as an Evening Customer Service Associate at Sacramento Night Solutions! We're seeking reliable individuals to deliver exceptional service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive work environment. Perfect for students or professionals seeking supplemental income while contributing to our 24/7 operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Process orders, troubleshoot issues, and resolve complaints with empathy
- Update customer records and maintain accurate documentation
- Collaborate with overnight teams for seamless handovers
- Adhere to security protocols and confidential data handling
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM systems
- Ability to work independently during evening hours (5 PM - 1 AM)
- Reliable transportation to our Sacramento facility
- Basic typing speed (35+ WPM) and multitasking abilities