Job Description
Join our dynamic team as an Evening Customer Service Associate at Bright Horizons Family Solutions! We're seeking enthusiastic individuals to deliver exceptional service during evening hours while supporting our families with flexible childcare solutions. This entry-level role offers a supportive environment, competitive pay, and opportunities for growth—all while making a meaningful impact in your community.
As a valued member of our Jacksonville team, you'll enjoy a collaborative culture, comprehensive training, and a schedule that works around your life. Perfect for students, parents, or anyone seeking evening flexibility. Apply today to start your rewarding journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours
- Assist families with enrollment inquiries, scheduling, and account management
- Process registrations, payments, and documentation accurately
- Collaborate with day staff to ensure seamless service transitions
- Resolve customer concerns promptly and professionally
- Maintain detailed records in our CRM system
- Support facility operations during evening shifts as needed
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Reliable evening availability (3-5 shifts weekly)
- Positive attitude and customer-focused mindset
- No prior experience required—comprehensive training provided