Job Description
Join our dynamic team as an Evening Customer Service Associate at Horizon Solutions Inc. in Charlotte! We're seeking motivated individuals to deliver exceptional customer experiences during evening hours. Perfect for students, career changers, or those seeking flexible schedules. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Why You'll Love Working With Us:
- Flexible evening shifts (4-10 PM)
- Free on-site parking and public transit reimbursement
- Tuition assistance program after 90 days
- Employee discounts on company products
- Clear career advancement path
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process orders accurately
- Document all interactions in CRM system with precision
- Collaborate with day team to ensure seamless customer handoffs
- Meet/exceed performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Maintain organized workspace and adhere to security protocols
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred (entry-level okay)
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Reliable transportation and evening availability
- Positive attitude with problem-solving mindset
- Basic knowledge of MS Office Suite