Job Description
Are you looking for a rewarding opportunity in Kansas City? KC Prime Solutions is currently seeking a dedicated Evening Customer Experience Specialist to join our growing team. We pride ourselves on providing top-tier service, and we need someone who thrives in a dynamic, evening environment.
As part of our support team, you will be the face of our brand after hours, ensuring our clients receive the same premium experience they expect during the day. This is a fantastic opportunity for those seeking part-time evening jobs near me in Kansas City, MO that offer flexibility and professional growth.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex issues with empathy and efficiency to ensure high customer satisfaction scores.
- Process orders, returns, and account updates accurately using our CRM software.
- Collaborate with day-shift management to ensure seamless workflow transitions.
- Maintain a professional and organized workspace in our downtown Kansas City office.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service or retail is a plus.
- Strong written and verbal communication skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Basic computer proficiency (Microsoft Office Suite).