Job Description
Are you looking for a flexible evening schedule in Mesa, AZ?
Apex Support Solutions is seeking a dedicated Evening Customer Service Representative to join our growing team. We offer a dynamic work environment, competitive pay, and the chance to make a real impact on our clients' satisfaction.
Why Join Us?
- Immediate Hiring Process
- Competitive Hourly Rate ($18.00 - $22.00)
- Evening Shift Schedule (4:00 PM – 12:00 AM)
- Supportive and Collaborative Team Culture
Apply today and start your career with us!
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and efficiency during evening hours.
- Assist customers with product information, order status, returns, and account management.
- Document interactions accurately and professionally in our CRM database.
- Escalate complex technical issues to the Team Lead or Tier 2 support when necessary.
- Maintain a high level of professionalism and patience during peak evening call volumes.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Must be available to work evenings (4:00 PM – 12:00 AM).
- Strong computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work independently in a remote or hybrid setting.