Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking empathetic professionals to deliver exceptional support to our diverse client base during evening hours. This role offers remote work options with occasional in-person collaboration at our Milwaukee hub. Experience a supportive culture where your contributions directly impact customer satisfaction and career growth. Key benefits include: competitive hourly pay, paid training, and a consistent 20-hour/week schedule (5:00 PM - 9:30 PM, Mon-Fri). Perfect for students, parents, or anyone seeking supplemental income with predictable hours.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day-team specialists for seamless issue escalation
- Identify process improvement opportunities and provide feedback
- Meet/exceed monthly customer satisfaction and resolution targets
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent verbal communication and active listening abilities
- Ability to multitask and prioritize tasks in fast-paced environment
- Reliable high-speed internet and quiet home workspace
- Flexible availability for occasional weekend shifts (2-4/month)
- Valid Wisconsin driver's license for occasional in-person meetings