Job Description
Join our dynamic team at Atlanta Connect Solutions as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling, competitive pay, and immediate opportunities for growth in a fast-paced environment. Perfect for students, career changers, or anyone seeking a rewarding part-time position.
Enjoy a supportive team culture, comprehensive training, and the chance to make a real impact. We value work-life balance and offer consistent weekly schedules with no weekend requirements. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and updates in our CRM system with precision
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Adhere to company policies and regulatory compliance standards
- Identify opportunities to enhance customer experience and service quality
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication skills with clear verbal/written abilities
- Proficiency with basic computer applications and CRM systems
- Ability to multitask in a fast-paced environment
- Flexible schedule availability Monday-Friday evenings (3-11 PM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Atlanta location