Job Description
Join FlexCare Solutions as a Customer Service Specialist and unlock a career with unmatched flexibility! We're hiring passionate professionals for both part-time evening and full-time roles across Oklahoma City and Florida. Whether you're balancing studies, family, or other commitments, our adaptable schedulesâincluding evenings and weekendsâempower you to thrive. Enjoy competitive pay, comprehensive training, and a supportive team environment dedicated to your growth. Apply today and transform your schedule into your strength!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with empathy and efficiency
- Resolve complex inquiries and complaints using problem-solving skills
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols while maintaining a customer-centric approach
- Identify opportunities to improve customer experience workflows
- Meet performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to commit to evening shifts (part-time) or full-time hours
- Strong organizational skills and attention to detail
- Positive attitude and resilience in high-pressure situations