Job Description
Are you a night owl looking for a rewarding career opportunity? Midwest Support Solutions is currently seeking dedicated Customer Experience Associates to join our growing team in Kansas City, MO.
We are looking for individuals who thrive in a fast-paced environment and enjoy helping people. This is a part-time evening position with immediate openings, offering a competitive hourly rate and flexible scheduling.
Why Join Us?
- Flexible Schedule: Perfect for students or those looking for work-life balance.
- Immediate Start: Don't wait – start earning today!
- Modern Work Environment: Supportive team culture with opportunities for growth.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer issues and complaints efficiently and professionally.
- Enter and maintain accurate customer data in our CRM systems.
- Collaborate with the day shift team to ensure seamless operations.
- Adhere to company policies and quality assurance standards.
- Identify opportunities to upsell or cross-sell products/services.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Proficient with basic computer applications (Microsoft Office Suite).