Job Description
Are you looking for a career that fits your lifestyle in the heart of Columbus?
Horizon Retail Solutions is seeking a dedicated Evening Customer Experience Specialist to join our growing team. We pride ourselves on delivering top-tier service to our clients, and we need passionate individuals to join us for our critical evening shift operations.
In this role, you will be the bridge between our clients and our products, ensuring every interaction is positive, efficient, and solution-oriented. Whether you are looking for a stable full-time role or a flexible schedule that works around your day, this position offers the stability and growth potential you deserve.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Work-Life Balance: Enjoy your evenings and weekends free, with no early morning commutes.
- Comprehensive Benefits: Health, dental, and vision insurance available for full-time employees.
- Modern Environment: Work with cutting-edge CRM software in a supportive, team-oriented culture.
Don't miss this opportunity to advance your career in Columbus, OH. Apply today and become a key part of our success story!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex customer issues with empathy and efficiency to ensure high satisfaction rates.
- Document all customer interactions and resolutions accurately in the company CRM system.
- Collaborate with the day-shift support team to ensure seamless handovers and continuity of service.
- Identify and escalate product or process issues to the product development team for improvement.
- Stay up-to-date on product knowledge and service policies to provide accurate information.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service experience (1+ years preferred).
- Strong written and verbal communication skills.
- Ability to work flexible evening shifts (e.g., 3:00 PM to 12:00 AM or similar).
- Reliable internet connection and a quiet home office environment (if remote hybrid).
- Proficiency in basic computer applications and CRM software.