Job Description
Are you looking for a dynamic part-time opportunity in the heart of Boston? TechForward Solutions is seeking enthusiastic, entry-level talent to join our growing Customer Experience team. We pride ourselves on delivering top-tier support to our clients while providing a flexible work environment that fits your lifestyle.
As a Digital Customer Experience Associate, you will be the first point of contact for our valued clients. You will play a crucial role in resolving inquiries, processing orders, and ensuring a seamless customer journey. We offer comprehensive training, a supportive culture, and a clear pathway for career advancement.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible part-time schedules
- On-site training and mentorship
- Modern office environment in Downtown Boston
Responsibilities
- Greet and assist customers via chat, email, and phone with a friendly and professional demeanor.
- Resolve customer inquiries and issues efficiently, escalating complex cases when necessary.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Participate in weekly training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or sales experience is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and typing.
- Ability to work part-time hours, including weekends and evenings if required.
- A positive attitude and a willingness to learn new systems quickly.