Job Description
Join our dynamic team at Milwaukee Community Solutions as an Entry-Level Customer Service Specialist! Perfect for students and career changers, this part-time role offers flexible hours while building essential professional skills in a supportive environment. Help shape Milwaukee's future by assisting residents with inquiries, resolving issues, and delivering exceptional service. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and update client information accurately in CRM systems
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance service knowledge
Qualifications
- High school diploma or equivalent (currently enrolled students encouraged)
- Strong communication and interpersonal skills
- Basic computer proficiency with Microsoft Office suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Availability to work 20-25 hours per week, including weekends