Job Description
Launch your career with TechNova Solutions! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Detroit. This flexible part-time role offers comprehensive training and growth opportunities in a supportive tech environment. Perfect for students and career changers looking to gain valuable experience in customer relations and tech support.
Enjoy competitive pay, flexible scheduling, and a collaborative atmosphere where your contributions matter. No prior experience required – we provide all necessary training to set you up for success. Join us in delivering exceptional service while building your professional network in Detroit's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Troubleshoot basic technical issues and escalate complex problems to senior team members
- Collaborate with cross-functional teams to resolve customer concerns efficiently
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills with clear verbal and written abilities
- Basic proficiency with Microsoft Office and customer service software
- Ability to multitask in a fast-paced environment while maintaining composure
- Positive attitude with a customer-first mindset and problem-solving aptitude
- Reliable transportation to our downtown Detroit location
- Availability for evening and weekend shifts (15-25 hours/week)