Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Cleveland Innovations Group! This is your opportunity to launch a rewarding career in customer support while working in a vibrant downtown Cleveland environment. We offer flexible scheduling, comprehensive training, and a supportive atmosphere perfect for recent graduates or career-changers. Enjoy competitive pay, growth opportunities, and the chance to make a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new systems